ACH Origination Process

Due to the nature of ACH transactions, the time it takes for an ACH transaction to process may vary from the same-day to a few days. Since ACH transactions are not in real-time, transactions are assigned the following statuses based on their progression:

Received: The payment has been added to the system

Accepted: The payment has been sent to the RDFI for processing

Collected: The payment was successfully collected and is pending funding

Paid: The payment was successfully funded.

Error: The payment method on file may have been deleted

There is a possibility that an ACH transaction may fail to process. On invoices where ACH transactions are still processing, reminders and late fees are paused until payment is finalized. Biller Genie labels invoices as “Pending” when the ACH payment is in ‘Received’, ‘Accepted’, or ‘Collected’ status.

Once the ACH transaction is finalized and marked as ‘Paid’, the invoice is closed and payment is synced to your accounting software. If in the scenario that the ACH transaction fails to process, the invoice will be reopened, and reminders and late fees will resume.

You can reference this article on our Rejected Transactions Report for help resolving failed ACH transactions.