Account & Billing

Your Biller Genie account itself: subscription, billing, multi-factor authentication, passwords, recovery, and account-level security.

Articles in Account & Billing

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Add User Account

How to add user accounts in Biller Genie. Do you have team members that need to access Biller Genie? You can provide...

Updated October 15th, 2023 4456 views 5 likes
Biller Genie Billing & Subscription

To view your account billing information, visit the billing tab within Biller Genie. To view your billing information, click on the username in the...

Updated May 21st, 2026 8790 views 10 likes
Changing Biller Genie Password

There are two ways you can change your Biller Genie password. Option 1 - Forgot Password Link Step 1 Go to the...

Updated May 21st, 2026 4813 views 4 likes
Comparing Plugin and Premium Plan Features

Biller Genie offers two main plans, Plugin and Premium. Premium unlocks the higher-value automation features; Plugin is the lighter tier. The exact...

Updated May 25th, 2026 39 views 0 likes
Contact Biller Genie Support

Can't find exactly what you are looking for? Contact our support team! Email your questions to us support@billergenie.com The more...

Updated May 21st, 2026 4440 views 6 likes
Disable Users Accounts

If a team member leaves your company, you can remove their access from Biller Genie by disabling their user account. From the...

Updated May 21st, 2026 3407 views 6 likes
Finding Your Biller Genie Subscription Invoices

Biller Genie keeps a record of every invoice we send you for your subscription. You can access them at any time from...

Updated May 25th, 2026 32 views 0 likes
Recovery Codes for Multi-Factor Authentication

Recovery codes are 10 single-use backup codes Biller Genie generates when you set up an authenticator app for multi-factor authentication (MFA). If...

Updated May 25th, 2026 21 views 0 likes
Setting Up Two-Factor Authentication on Your Biller Genie Account

Multi-factor authentication (MFA) adds a second layer of security to your Biller Genie sign-in. The primary method is an authenticator app (Google...

Updated May 25th, 2026 24 views 0 likes
Submit a Feature Request

Our features are always driven by user feedback. Let us know what we should add or improve next! Step 1 Feature...

Updated May 21st, 2026 2171 views 5 likes
Where is my Biller Genie ID?

Knowing your Biller Genie account ID is essential for quickly identifying your account when communicating with Biller Genie staff. This is particularly...

Updated May 21st, 2026 1756 views 4 likes
Why Biller Genie Logs You Out (Session Security)

If Biller Genie keeps logging you out, that is intentional. We sign you out automatically after a period of inactivity to protect...

Updated May 21st, 2026 37 views 0 likes