Apple Pay lets your customers pay an invoice in one tap using the card stored in their Apple Wallet, with no typing of card numbers. It is available now in Biller Genie on supported payment gateways.
Where customers see it
When a customer opens their invoice on a supported Apple device (iPhone, iPad, or Safari on a Mac) and has a card in Apple Wallet, a Pay with Apple Pay button appears automatically alongside the usual card and bank options. It shows up in:
- The Customer Portal, when paying a single invoice
- The Customer Portal, when paying multiple invoices at once (bulk pay)
- Invoice and statement links sent to the customer
On devices or browsers that do not support Apple Pay (for example Chrome on Windows, or an Android phone), the button simply does not appear and the customer pays as they normally would. There is nothing for the customer to set up beyond having a card in their Apple Wallet.
Apple Pay follows your card setting. It shows only for customers who are allowed to pay by card. If you turn off Allow Credit Card Payments for a customer, Apple Pay is hidden for that customer too.
Which gateways support it
- Authorize.Net, NMI, and Elavon EPG: supported. On Elavon EPG, Apple Pay is not available while you use surcharging. Dual pricing works with Apple Pay on all three.
- Other gateways: not yet supported.
Apple Pay runs on your existing gateway and deposits to the same account as your other card payments. Processing rates are unchanged.
How to turn it on
Apple Pay is not a self-serve setting in your account. It is enabled per gateway by Biller Genie. Apple Pay is on by default for NMI. If you are on Authorize.Net or Elavon EPG and do not see the Apple Pay button, contact Biller Genie support and we will turn it on for your gateway. Once it is on, the button appears for customers who are allowed to pay by card. On Elavon EPG, the button stays hidden while you use surcharging. No changes to your invoices or reminders are needed.
Refunds and voids
Apple Pay transactions void and refund exactly like any other card payment from the Transactions screen. The last four digits shown in Biller Genie are the ones your gateway reports. On some gateways, these are the wallet's device number rather than the physical card.
Google Pay and other wallets
Apple Pay is the first digital wallet available in Biller Genie. Google Pay and other wallets are not available yet. This article will be updated as more options are added.