[{"question":{"category_id":1366687,"account_id":12867,"created_at":"2024-02-15T17:51:54.000Z","tag_names":["allow partial payments check","biller genie native invoice","check amount validation","check invoice matching","check search criteria","check sync accounting","match check to invoice","multi-invoice check","partial payments check","processing a check","qbo check sync","quickbooks check","standalone check","standalone check transaction","virtual terminal check","xero check sync"],"answer_sample":"Once a check has been captured with either Mobile Check Capture or Remote Deposit","long_answer_sample":"Once a check has been captured with either Mobile Check Capture or Remote Deposit Capture (RDC), it sits in the Add-On view waiting to be processed. Processing means matching the captured check to a specific invoice — or recording it as a standalone transaction not tied to an invoice — and submitting the payment to the banking network. This article ","language_id":1,"id":2410793,"last_published_date":"May 30th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"check captured either mobile capture remote deposit (rdc), sits add-on view waiting processed. processing means matching specific invoice — recording standalone transaction tied submitting payment banking network. article explains search works, partial-payment rules are, use check, processed checks sync back accounting software. yet, see capturing magtek reader . conceptual overview live captured-but-not-yet-processed visible page (the queue shared rdc) add-ons \u0026gt; rdc shows places. whoever processes person deliberately separate steps scanning can done one staff member invoices another (often someone access). step 1. page, locate click process. 2. field find customer pay. process submit transaction. customer/invoice works form free-text matches input multiple fields account. type name biller genie searches across customer-name file first name, last display genie, business customer's appears connected software (quickbooks online, quickbooks desktop, xero whichever use). partial work. number invoice's reference displayed genie. amount total, paid toward invoice, current remaining balance. $250 balance $250, searching 250 will it. must compare select single apply to, validates rule depends allow payments setting (on record, invoice). less equal underpayments allowed; overpayments rejected. exactly underpayments, overpayments. covers customer), sum selected invoices' balances exactly, regardless setting. level, allowing (not invoice) correspond maybe deposit, one-off retainer, something invoiced yet instead. form, leave set \"standalone transaction\" rather picking customer/invoice. work like virtual terminal records payment, captures funds, treats deposit. linked invoice. important associated nothing mark file. show bank statement (and genie's transactions report), need record manually sales receipt income entry. want sync, create accounting-software behavior originated created qbo / qbd synced genie) settles, pushes closes automatically. biller-genie-native directly software) applied updates inside exist software, there. (no noted above, sync. manually. submit, taken details full void (if still within window) print email image now pending report working network (typically 3–5 days). rejects, moves rejected reopens collection. checks, return capture. trouble search, validation rejecting appear expected, contact support@billergenie.com applicable) whether via error messages related articles ach credit card reject codes","name":"Processing a Check: Matching, Standalone, and Sync","votes":0,"is_published":true,"slug":"processing-a-check","first_category":"Payment Acceptance","categories_display_for_views":"Payment Acceptance","parent_categories":[1366687],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/payment-acceptance/processing-a-check?from_search=237967015","host":"https://helpcenter.billergenie.com","body_txt":"check captured either mobile capture remote deposit (rdc), sits add-on view waiting processed. processing means matching specific invoice — recording standalone transaction tied submitting payment banking network. article explains search works, partial-payment rules are, use check, processed checks sync back accounting software. yet, see capturing magtek reader . conceptual overview live captured-but-not-yet-processed visible page (the queue shared rdc) add-ons \u0026gt; rdc shows places. whoever processes person deliberately separate steps scanning can done one staff member invoices another (often someone access). step 1. page, locate click process. 2. field find customer pay. process submit transaction. customer/invoice works form free-text matches input multiple fields account. type name biller genie searches across customer-name file first name, last display genie, business customer's appears connected software (quickbooks online, quickbooks desktop, xero whichever use). partial work. number invoice's reference displayed genie. amount total, paid toward invoice, current remaining balance. $250 balance $250, searching 250 will it. must compare select single apply to, validates rule depends allow payments setting (on record, invoice). less equal underpayments allowed; overpayments rejected. exactly underpayments, overpayments. covers customer), sum selected invoices' balances exactly, regardless setting. level, allowing (not invoice) correspond maybe deposit, one-off retainer, something invoiced yet instead. form, leave set \"standalone transaction\" rather picking customer/invoice. work like virtual terminal records payment, captures funds, treats deposit. linked invoice. important associated nothing mark file. show bank statement (and genie's transactions report), need record manually sales receipt income entry. want sync, create accounting-software behavior originated created qbo / qbd synced genie) settles, pushes closes automatically. biller-genie-native directly software) applied updates inside exist software, there. (no noted above, sync. manually. submit, taken details full void (if still within window) print email image now pending report working network (typically 3–5 days). rejects, moves rejected reopens collection. checks, return capture. trouble search, validation rejecting appear expected, contact support@billergenie.com applicable) whether via error messages related articles ach credit card reject codes","categories":{"current":{"id":1366687,"name":"Payment Acceptance","url":"/payment-acceptance"}},"category_param":"payment-acceptance"}},{"question":{"category_id":1366687,"account_id":12867,"created_at":"2023-10-06T23:04:38.000Z","tag_names":["technology fees","surcharging","dual pricing","compliant surcharging","bin validation","fee cap","state restrictions","surcharge prohibited states","connecticut surcharging","massachusetts surcharging","maine surcharging","oklahoma surcharging","colorado surcharge cap","card brand compliance","visa surcharging rules","mastercard surcharging rules","technology fee vs surcharge","convenience fee vs surcharge","cash discount","all or nothing fee"],"answer_sample":"Biller Genie supports two ways to add a Technology Fee to a transaction so you ca","long_answer_sample":"Biller Genie supports two ways to add a Technology Fee to a transaction so you can offset your cost of accepting cards: Surcharging and Dual Pricing. Both are configured under the same Technology Fees feature in your Biller Genie account, and both are designed to be card-brand compliant. The difference is in how the fee is presented to your customer","language_id":1,"id":2227513,"last_published_date":"May 30th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"biller genie supports two ways add technology fee transaction can offset cost accepting cards surcharging dual pricing. configured fees feature account, designed card-brand compliant. difference presented customer — drives option allowed, caps at, sees receipt. all-or-nothing setting account level. turned on, applies every processed exempt specific invoice. visa mastercard compliance requirement applied consistently disclosed way customer. showing one another put processing risk. article gives high-level comparison decide flavor fits business. setup steps, customer's checkout experience, accounting reconciliation, see linked articles bottom. adds small credit card transactions (and, configurations, ach transactions) help cover payment processing. appears invoice receipt, proceeds sync back software separate line item sales receipt books reconcile cleanly. come flavors original price. pays card, popup discloses surcharge new total. capped rules. pricing price (or cash) side-by-side start. popup, caps, state restrictions. works surcharging, goes quoted. chooses pay told it. point selection, shows clearly outlines additional total, either accept switch non-surcharged method (debit, ach, avoid behind scenes, checks card's bin (the first 6-8 digits, called bank identification number) confirm applying surcharge. identifies debit prepaid types protected pricing, prices moment receive needed full transparency upfront. pick matches willing pay. integration, lower displays \"cash\" instead. pattern mirrors gas-station shown pump familiar mental model customers. glance vs   cap max 3% (2% colorado) minimum maximum excluded check geography available 46 states. prohibited connecticut, maine, massachusetts, oklahoma. 50 states price; paying disclosure throughout chosen notification required follow guidelines, notify acquirer 30 days turning verify merchant processor legal team going live restrictions apply only. state-level caps. oklahoma prohibited. business registered states, choose colorado 2%. automatically enforces colorado-based accounts. allowed 3%. important laws change time, state's rules codified genie's automatic enforcement. operate. glossary fee, surcharge, convenience service four terms get used interchangeably conversation, mean different things brands regulators. umbrella name. covers added top specifically card. govern applied. practice upfront cash paying. alternate channel. strict charge (typically channel genuinely merchant's normal method). support convenience-fee programs directly. certain regulated industries (mostly government, education, utilities) regardless method. service-fee talk \"technology fee\" accurate term. \"surcharge\" using mode specifically. \"convenience \"service meanings merchants. frequently asked questions turn customers others no. global design. violation puts rationale. will gift charged transaction. card), actually syncs software. visible portal software, received. needs switch, modes operate time. looks like experience step-by-step screenshots flow. related reconciling chart accounts mapping lives","name":"Technology Fees: Dual Pricing and Surcharging at a Glance","votes":0,"is_published":true,"slug":"technology-fees-overview","first_category":"Payment Acceptance","categories_display_for_views":"Payment Acceptance","parent_categories":[1366687],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/payment-acceptance/technology-fees-overview?from_search=237967015","host":"https://helpcenter.billergenie.com","body_txt":"biller genie supports two ways add technology fee transaction can offset cost accepting cards surcharging dual pricing. configured fees feature account, designed card-brand compliant. difference presented customer — drives option allowed, caps at, sees receipt. all-or-nothing setting account level. turned on, applies every processed exempt specific invoice. visa mastercard compliance requirement applied consistently disclosed way customer. showing one another put processing risk. article gives high-level comparison decide flavor fits business. setup steps, customer's checkout experience, accounting reconciliation, see linked articles bottom. adds small credit card transactions (and, configurations, ach transactions) help cover payment processing. appears invoice receipt, proceeds sync back software separate line item sales receipt books reconcile cleanly. come flavors original price. pays card, popup discloses surcharge new total. capped rules. pricing price (or cash) side-by-side start. popup, caps, state restrictions. works surcharging, goes quoted. chooses pay told it. point selection, shows clearly outlines additional total, either accept switch non-surcharged method (debit, ach, avoid behind scenes, checks card's bin (the first 6-8 digits, called bank identification number) confirm applying surcharge. identifies debit prepaid types protected pricing, prices moment receive needed full transparency upfront. pick matches willing pay. integration, lower displays \"cash\" instead. pattern mirrors gas-station shown pump familiar mental model customers. glance vs   cap max 3% (2% colorado) minimum maximum excluded check geography available 46 states. prohibited connecticut, maine, massachusetts, oklahoma. 50 states price; paying disclosure throughout chosen notification required follow guidelines, notify acquirer 30 days turning verify merchant processor legal team going live restrictions apply only. state-level caps. oklahoma prohibited. business registered states, choose colorado 2%. automatically enforces colorado-based accounts. allowed 3%. important laws change time, state's rules codified genie's automatic enforcement. operate. glossary fee, surcharge, convenience service four terms get used interchangeably conversation, mean different things brands regulators. umbrella name. covers added top specifically card. govern applied. practice upfront cash paying. alternate channel. strict charge (typically channel genuinely merchant's normal method). support convenience-fee programs directly. certain regulated industries (mostly government, education, utilities) regardless method. service-fee talk \"technology fee\" accurate term. \"surcharge\" using mode specifically. \"convenience \"service meanings merchants. frequently asked questions turn customers others no. global design. violation puts rationale. will gift charged transaction. card), actually syncs software. visible portal software, received. needs switch, modes operate time. looks like experience step-by-step screenshots flow. related reconciling chart accounts mapping lives","categories":{"current":{"id":1366687,"name":"Payment Acceptance","url":"/payment-acceptance"}},"category_param":"payment-acceptance"}},{"question":{"category_id":1366687,"account_id":12867,"created_at":"2026-05-30T19:22:09.540Z","tag_names":["surcharging customer experience","surcharging popup","surcharge disclosure","credit card surcharge popup","bin validation debit card","card brand compliant surcharging","surcharging receipt line item","surcharging invoice unchanged","how surcharging looks to customer"],"answer_sample":"With Biller Genie's Surcharging option, your invoices display your original price","long_answer_sample":"With Biller Genie's Surcharging option, your invoices display your original price — exactly as you created it in your accounting software. The surcharge is only disclosed and added at checkout if the customer chooses to pay by credit card. Debit and prepaid cards are protected from the surcharge automatically. This article walks through the six poin","language_id":1,"id":3832650,"last_published_date":"May 30th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"biller genie's surcharging option, invoices display original price — exactly created accounting software. surcharge disclosed added checkout customer chooses pay credit card. debit prepaid cards protected automatically. article walks six points sees typical payment, know experience. dual pricing equivalent (which different flow prices shown start, popup), see experience . step 1 invoice syncs software create normal price. genie presents applied visible point. 2 total opens invoice, number entered column, second price, nothing extra. intentional discloses fee point payment selection, itself. 3 \"new invoice\" email goes sent messenger shows yet. 4 summary screen flags credit-card possibility clicks pay, alongside available methods. option includes language indicating \"an additional may apply card transactions.\" ach (if available) clearly indicates fee. 5 popup charging card, appears outlines amount new charged. gives two choices go back switch non-surcharged method (debit, ach, cash, depending avoid accept proceed total. explicit disclosure-and-acceptance makes implementation card-brand compliant. must affirmatively can 6 receipt separate line emailed itemizes subtotal. paid transaction. customers another get just total, line. bin validation protects rules allow traditional cards. enforces automatically checking (bank identification number) applying surcharge. first 8 digits identify bank issued type (credit, debit, prepaid). enters checkout, looks either applies (credit card) skips (debit protection lets run account without accidentally debit-card compliance violation). need anything enable runs every transaction related articles technology fees glance setting reconciling","name":"What Your Customer Sees: The Surcharging Checkout Experience","votes":0,"is_published":true,"slug":"what-your-customer-sees-the-surcharging-checkout-experience","first_category":"Payment Acceptance","categories_display_for_views":"Payment Acceptance","parent_categories":[1366687],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/payment-acceptance/what-your-customer-sees-the-surcharging-checkout-experience?from_search=237967015","host":"https://helpcenter.billergenie.com","body_txt":"biller genie's surcharging option, invoices display original price — exactly created accounting software. surcharge disclosed added checkout customer chooses pay credit card. debit prepaid cards protected automatically. article walks six points sees typical payment, know experience. dual pricing equivalent (which different flow prices shown start, popup), see experience . step 1 invoice syncs software create normal price. genie presents applied visible point. 2 total opens invoice, number entered column, second price, nothing extra. intentional discloses fee point payment selection, itself. 3 \"new invoice\" email goes sent messenger shows yet. 4 summary screen flags credit-card possibility clicks pay, alongside available methods. option includes language indicating \"an additional may apply card transactions.\" ach (if available) clearly indicates fee. 5 popup charging card, appears outlines amount new charged. gives two choices go back switch non-surcharged method (debit, ach, cash, depending avoid accept proceed total. explicit disclosure-and-acceptance makes implementation card-brand compliant. must affirmatively can 6 receipt separate line emailed itemizes subtotal. paid transaction. customers another get just total, line. bin validation protects rules allow traditional cards. enforces automatically checking (bank identification number) applying surcharge. first 8 digits identify bank issued type (credit, debit, prepaid). enters checkout, looks either applies (credit card) skips (debit protection lets run account without accidentally debit-card compliance violation). need anything enable runs every transaction related articles technology fees glance setting reconciling","categories":{"current":{"id":1366687,"name":"Payment Acceptance","url":"/payment-acceptance"}},"category_param":"payment-acceptance"}},{"question":{"category_id":1368781,"account_id":12867,"created_at":"2026-05-31T02:38:59.645Z","tag_names":["address conflict","confirm mailing address","paper mail add-on","paper mail conflicts","paper mail not sending","paper mail reminder not delivered","snail mail conflicts","unconfirmed address","usps validation"],"answer_sample":"The Paper Mail Conflicts report is the paper-mail counterpart to Email Conflicts ","long_answer_sample":"The Paper Mail Conflicts report is the paper-mail counterpart to Email Conflicts . It lists customers who are set up to receive invoice reminders by paper mail, who have an open invoice, but whose mailing address hasn't been confirmed — meaning Biller Genie isn't going to mail them anything until you confirm the address. When a customer appears on t","language_id":1,"id":3833019,"last_published_date":"May 31st, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"paper mail conflicts report paper-mail counterpart email . lists customers set receive invoice reminders mail, open invoice, whose mailing address confirmed — meaning biller genie going anything confirm address. customer appears flagged three true least one (unpaid, hidden, pending). reminder settings turned on. delivery typically file validate usps, multiple records reconciled, field left blank. resolve conflict, go out. (if configured) continue fire normally. find main menu, click reports \u0026gt; conflicts. requires viewer role (or higher) active add-on subscription. resolving conflict report. address-resolution action. modal opens showing customer's available candidates billing record, plus usps-suggested correction tried validate. choose correct pending \"new invoice\" waiting confirmation, triggered immediately. future scheduled now flow standard cadence. neither candidate cancel modal, edit value. return confirm. saved record will offers. physical can turn specifically. tab toggle channel row. drops only. searching use search bar specific display name, business first last name. useful want whether particular list. related articles missing per-customer overrides defaults","name":"Paper Mail Conflicts","votes":0,"is_published":true,"slug":"paper-mail-conflicts","first_category":"Reports \u0026 Dashboards","categories_display_for_views":"Reports \u0026 Dashboards","parent_categories":[1368781],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/reports-and-reconciliation/paper-mail-conflicts?from_search=237967015","host":"https://helpcenter.billergenie.com","body_txt":"paper mail conflicts report paper-mail counterpart email . lists customers set receive invoice reminders mail, open invoice, whose mailing address confirmed — meaning biller genie going anything confirm address. customer appears flagged three true least one (unpaid, hidden, pending). reminder settings turned on. delivery typically file validate usps, multiple records reconciled, field left blank. resolve conflict, go out. (if configured) continue fire normally. find main menu, click reports \u0026gt; conflicts. requires viewer role (or higher) active add-on subscription. resolving conflict report. address-resolution action. modal opens showing customer's available candidates billing record, plus usps-suggested correction tried validate. choose correct pending \"new invoice\" waiting confirmation, triggered immediately. future scheduled now flow standard cadence. neither candidate cancel modal, edit value. return confirm. saved record will offers. physical can turn specifically. tab toggle channel row. drops only. searching use search bar specific display name, business first last name. useful want whether particular list. related articles missing per-customer overrides defaults","categories":{"current":{"id":1368781,"name":"Reports \u0026 Dashboards","url":"/reports-and-reconciliation"}},"category_param":"reports-and-reconciliation"}},{"question":{"category_id":1368781,"account_id":12867,"created_at":"2026-05-31T02:39:02.419Z","tag_names":["2500 qbo","3171 qbd period locked","5010 qbo stale","6070 qbo","6240 qbo deleted","append line item failed","bg late fee item inactive","dequeue line item sync","invoice update sync failed","late fee not synced","outbound sync queue","qbo line item error","reconcile fees biller genie","returned check fee","surcharge not on quickbooks invoice","technology fee not synced","xero validation error"],"answer_sample":"The Outbound Sync Queue covers the same problem space as the Payment Sync Queue —","long_answer_sample":"The Outbound Sync Queue covers the same problem space as the Payment Sync Queue — Biller Genie trying to push changes back to your accounting software (QuickBooks Online, QuickBooks Desktop, or Xero) and something going wrong — except this queue is specifically about line items that need to be added to existing invoices. The two most common cases: a","language_id":1,"id":3833022,"last_published_date":"May 31st, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"outbound sync queue covers problem space payment — biller genie trying push changes back accounting software (quickbooks online, quickbooks desktop, xero) something going wrong except specifically line items need added existing invoices. two common cases late fee assessed needs original invoice qbo/xero, technology (surcharge / dual pricing fee) applied time appended. report matters shows side missing software, answer lives. model every row collected append books, error message tells fix. find main menu, click reports \u0026gt; queue. page panels (top) currently stuck. daily action list. history (bottom) either synced successfully dequeued. ends genie's manager add-on invoice. appended books reflect it. customer paid credit card surcharging on, surcharge dual-pricing gets item flow back. returned check ach fees rejects, returned-check item. updates biller-genie-local software. note payments (not items) different see . work way cover kinds changes. column id links underlying transaction, invoice, record depending type. deleted invoices, falls plain text. do. example updated 1024 - (or \"sync ...\" side). created entry created. last attempt tried recent still queue, failing repeatedly. desc useful wrong. actions dequeue button rows link removes retry. retries background jobs run schedule online xero 5 minutes. desktop 2 minutes web connector running. fixed retry budget gives n attempts qbo keeps retrying long there. one exception fail \"invoice closed\" (code 3171) auto-dequeue 3 retries, assumption period reopened. stale (over 365 days old) get auto-dequeued 900 \"automatically dequeued due age.\" messages fix \"make sure [late fee] active account\" means adds invoices using dedicated bg software's products \u0026amp; services deleted, renamed, set inactive code 2500. open re-activate settings services. \"bg fee\" fee,\" it, toggle on. lists item, right-click edit, uncheck \"item inactive.\" chart accounts inventory items). account/item, status active. re-activating, next cycle picks queued automatically dequeue. \"the contains invalid format quantity unit price (rate) field\" bad math times equal amount, fields format. 6070. fine; accept try update. qbo. look line. whose × match unusual characters. save. up. \"transaction deleted\" \"object found\" add 6240; 3120; valid modification.\" recreate let line, dequeue, recorded appear qbo/xero manually want systems match. auto-dequeues failed retries. \"stale object\" reference\" edited moment 5010. transient. wait cycle. self-resolves. \"closed transaction edited\" locked containing closed. allow modification including adding 6000; 3171. reopen briefly run, re-close specific make historical remains records show (bg assumes period). \"authentication failed\" oauth disconnect connection broken 3200; \"authenticationunsuccessful\" \"forbidden.\" reconnect add-ons. resume \"account 'xyz' code\" (xero only) account maps longer exists renamed. go add-ons review mapping fee. re-select correct xero, save, will heads permanently. never makes onto accounting-software moves panel timeline \"manually page.\" dequeueing right move already. deliberately voided closed permanently disagree invoice's total this). transient errors (stale object, timeout) inactive\" item; clears itself. authentication failures reconnect; anything fully understand contact support@billergenie.com first. can totals tracks higher amount. mostly fine occasional one-off issues become real reconciliation headache happens frequently example, base lots getting deactivated. recommendation weekly. consistently growing sign things attention (1) configuration issue (fee deactivated, tight, integration disconnected), (2) strategy adjustment. related articles marked configure general (email notification) overview integrations","name":"Outbound Sync Queue: When Late Fees and Technology Fees Don’t Sync","votes":0,"is_published":true,"slug":"outbound-sync-queue","first_category":"Reports \u0026 Dashboards","categories_display_for_views":"Reports \u0026 Dashboards","parent_categories":[1368781],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/reports-and-reconciliation/outbound-sync-queue?from_search=237967015","host":"https://helpcenter.billergenie.com","body_txt":"outbound sync queue covers problem space payment — biller genie trying push changes back accounting software (quickbooks online, quickbooks desktop, xero) something going wrong except specifically line items need added existing invoices. two common cases late fee assessed needs original invoice qbo/xero, technology (surcharge / dual pricing fee) applied time appended. report matters shows side missing software, answer lives. model every row collected append books, error message tells fix. find main menu, click reports \u0026gt; queue. page panels (top) currently stuck. daily action list. history (bottom) either synced successfully dequeued. ends genie's manager add-on invoice. appended books reflect it. customer paid credit card surcharging on, surcharge dual-pricing gets item flow back. returned check ach fees rejects, returned-check item. updates biller-genie-local software. note payments (not items) different see . work way cover kinds changes. column id links underlying transaction, invoice, record depending type. deleted invoices, falls plain text. do. example updated 1024 - (or \"sync ...\" side). created entry created. last attempt tried recent still queue, failing repeatedly. desc useful wrong. actions dequeue button rows link removes retry. retries background jobs run schedule online xero 5 minutes. desktop 2 minutes web connector running. fixed retry budget gives n attempts qbo keeps retrying long there. one exception fail \"invoice closed\" (code 3171) auto-dequeue 3 retries, assumption period reopened. stale (over 365 days old) get auto-dequeued 900 \"automatically dequeued due age.\" messages fix \"make sure [late fee] active account\" means adds invoices using dedicated bg software's products \u0026amp; services deleted, renamed, set inactive code 2500. open re-activate settings services. \"bg fee\" fee,\" it, toggle on. lists item, right-click edit, uncheck \"item inactive.\" chart accounts inventory items). account/item, status active. re-activating, next cycle picks queued automatically dequeue. \"the contains invalid format quantity unit price (rate) field\" bad math times equal amount, fields format. 6070. fine; accept try update. qbo. look line. whose × match unusual characters. save. up. \"transaction deleted\" \"object found\" add 6240; 3120; valid modification.\" recreate let line, dequeue, recorded appear qbo/xero manually want systems match. auto-dequeues failed retries. \"stale object\" reference\" edited moment 5010. transient. wait cycle. self-resolves. \"closed transaction edited\" locked containing closed. allow modification including adding 6000; 3171. reopen briefly run, re-close specific make historical remains records show (bg assumes period). \"authentication failed\" oauth disconnect connection broken 3200; \"authenticationunsuccessful\" \"forbidden.\" reconnect add-ons. resume \"account 'xyz' code\" (xero only) account maps longer exists renamed. go add-ons review mapping fee. re-select correct xero, save, will heads permanently. never makes onto accounting-software moves panel timeline \"manually page.\" dequeueing right move already. deliberately voided closed permanently disagree invoice's total this). transient errors (stale object, timeout) inactive\" item; clears itself. authentication failures reconnect; anything fully understand contact support@billergenie.com first. can totals tracks higher amount. mostly fine occasional one-off issues become real reconciliation headache happens frequently example, base lots getting deactivated. recommendation weekly. consistently growing sign things attention (1) configuration issue (fee deactivated, tight, integration disconnected), (2) strategy adjustment. related articles marked configure general (email notification) overview integrations","categories":{"current":{"id":1368781,"name":"Reports \u0026 Dashboards","url":"/reports-and-reconciliation"}},"category_param":"reports-and-reconciliation"}},{"question":{"category_id":1368781,"account_id":12867,"created_at":"2023-05-16T14:54:25.000Z","tag_names":["payment sync queue","payment sync history","sync error","invoice not paid in quickbooks","qbo sync error","xero sync error","qbd web connector","dequeue payment sync","transaction has been deleted","stale object error","closed transaction cannot be edited","authentication failed","6240 qbo","5010 qbo","3120 qbd","3171 qbd","3200 qbo","reconcile biller genie quickbooks","late fee not on quickbooks invoice","payments needing resolution","re-queue payment","dismiss payment","payment withheld from sync"],"answer_sample":"When a customer pays an invoice through Biller Genie, the payment is recorded in ","long_answer_sample":"When a customer pays an invoice through Biller Genie, the payment is recorded in Biller Genie first and then pushed back to your accounting software (QuickBooks Online, QuickBooks Desktop, or Xero) so your books match reality. Most of the time this push happens within a few minutes and you never have to think about it. When something goes wrong, the","language_id":1,"id":1957804,"last_published_date":"August 10th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"customer pays invoice biller genie, payment recorded genie first pushed back accounting software (quickbooks online, quickbooks desktop, xero) books match reality. time push happens within minutes never think it. something goes wrong, ends sync queue error message — will continue show unpaid resolve report check whenever clearly paid still showing open xero. nine times ten answer here, tells exactly fix. matters reconciliation pain integrated a/r workflow comes one system other. took money great accountant opens next morning sees open. two systems disagree. now phone call. genie's \"this payment\" surface. every entry represents transaction landed failed post software. fix, fix underlying cause (or determine way), click dequeue remove queue. that, agree again. find main menu, reports \u0026gt; history. page panels (top) payments currently stuck. daily action list. history (bottom) either synced successfully dequeued. useful audit forensics. requires viewer role higher) see managing users . column shows id links details genie. tracing processed. associated with. amount dollar trying sync. created enqueued (= processed bg). last attempt tried payment. empty, row retried yet. recent queue, failing repeatedly. accounts receivable account to. \"a/r found.\" desc returned single wrong. actions button appears least made. removes retry. \"dequeue, retry\" below. actually works (and retries fire) soon added background process runs schedule tries queued online xero 5 minutes. desktop 2 web connector actively running merchant's machine. syncs, moves panel status \"synced.\" fails, stays timestamp updates, gets new message. keep retrying fixed retry budget gives n attempts (except specific cases, noted below). common messages patterns often. exact wording directly software's api response passes minimal translation full available. \"transaction deleted\" / \"object found\" \"stale reference\" means customer) supposed applied deleted apply code 6240 610; 3120; \"invoice valid status.\" safely issue purely accounting-software side. deletion intentional want either, dequeue. accidental need books, recreate software, manually (biller re-attempt different original gone). auto-detects case (error 3120) and, 3 retries, automatically dequeues row. move without anything. \"payment greater invoice's current balance\" someone another balance less apply. records exist money. applied. duplicate (cash posted + bg-processed payment), delete manual let bg's correctly. (your business kept purpose), accept bg live bg, object error\" object\" edited moment 5010. benign catalog. cycle (5 later qbo/xero) updated succeed. persists across multiple cycles, escalate support else may going on. \"closed edited\" period locked containing closed (the month/quarter/year). refuses modify period. 6000 transaction\" detail; 3171. temporarily reopen (settings settings advanced close qbo; edit preferences closing date qbd), sync, re-close (without unlocking period) \"authentication failed\" \"authorization \"authenticationunsuccessful\" connection disconnected oauth token expired, revoked, integration unlinked. 3200. reconnect go add-ons, entry, disconnect connect again). resume syncing cycle. email notifications enabled control settings, likely got alert already. \"timeout only) computer respond fast enough, cancelled request. usually transient. first, confirm machine use is, just wait (2 minutes) try again, checks whether anyway previous retrying. repeated timeouts row, restart application. \"validation error(s) ...\" (xero rejected several reasons spelled colon. variants modification voided deleted. above. exceeds outstanding balance-mismatch case. 'xyz' longer matches re-select account. \"in order xero, default name 'sales' 'enable accounts' option switched required\" chart payments-enabled sales set place can via api. accounts. create named \"sales\" turn \"enable account\" option. save. (you'll reconcile affected surfaces informational only, auto-retried error.) dequeue, important. permanently marked \"not synced.\" dequeueing right (e.g., bookkeeper found hand). permanent (invoice purpose; it; etc.). decided particular temporary (\"stale object,\" timeout, etc.) authentication failure clears itself. understand contact support@billergenie.com dequeued, own. automatic rules auto-dequeues cases take (3120), deleted, point older 365 days cleanup 900 retires year-old rows. \"automatically dequeued due age\" make (status = synced). researching old ever pushed; final reason). auditing known outage related queues outbound covers line items (late fees, technology fees) existing invoices. workflow, data. voids flow separate sibling report. refund refunds back. pro tip weekly review non-empty end-of-month, almost certainly states vs 5-minute friday catches problems month-end reports. completed days, get alert. needing resolution sometimes deliberately holds instead sending usual settled applying ach overpay pushing leave unapplied credit sitting customer, send second paid\" email. top history, reason shown. captured hand-off paused, waits decide. to-do link straight panel, timeline withheld sits held choose options dismiss hand simply pushed. leaves panel. re-queue all. choosing reminder first. order. refused closed. bring change come re-queue. through, closes sides, disappears closed, voided, charged back, returned. refunded ach, finish settling rather re-queueing articles activity configure general (email notification)","name":"Payment Sync Queue and History: Why Invoices Sometimes Don’t Show Paid in Your Accounting Software","votes":0,"is_published":true,"slug":"using-the-payment-sync-history-report","first_category":"Reports \u0026 Dashboards","categories_display_for_views":"Reports \u0026 Dashboards","parent_categories":[1368781],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/reports-and-reconciliation/using-the-payment-sync-history-report?from_search=237967015","host":"https://helpcenter.billergenie.com","body_txt":"customer pays invoice biller genie, payment recorded genie first pushed back accounting software (quickbooks online, quickbooks desktop, xero) books match reality. time push happens within minutes never think it. something goes wrong, ends sync queue error message — will continue show unpaid resolve report check whenever clearly paid still showing open xero. nine times ten answer here, tells exactly fix. matters reconciliation pain integrated a/r workflow comes one system other. took money great accountant opens next morning sees open. two systems disagree. now phone call. genie's \"this payment\" surface. every entry represents transaction landed failed post software. fix, fix underlying cause (or determine way), click dequeue remove queue. that, agree again. find main menu, reports \u0026gt; history. page panels (top) payments currently stuck. daily action list. history (bottom) either synced successfully dequeued. useful audit forensics. requires viewer role higher) see managing users . column shows id links details genie. tracing processed. associated with. amount dollar trying sync. created enqueued (= processed bg). last attempt tried payment. empty, row retried yet. recent queue, failing repeatedly. accounts receivable account to. \"a/r found.\" desc returned single wrong. actions button appears least made. removes retry. \"dequeue, retry\" below. actually works (and retries fire) soon added background process runs schedule tries queued online xero 5 minutes. desktop 2 web connector actively running merchant's machine. syncs, moves panel status \"synced.\" fails, stays timestamp updates, gets new message. keep retrying fixed retry budget gives n attempts (except specific cases, noted below). common messages patterns often. exact wording directly software's api response passes minimal translation full available. \"transaction deleted\" / \"object found\" \"stale reference\" means customer) supposed applied deleted apply code 6240 610; 3120; \"invoice valid status.\" safely issue purely accounting-software side. deletion intentional want either, dequeue. accidental need books, recreate software, manually (biller re-attempt different original gone). auto-detects case (error 3120) and, 3 retries, automatically dequeues row. move without anything. \"payment greater invoice's current balance\" someone another balance less apply. records exist money. applied. duplicate (cash posted + bg-processed payment), delete manual let bg's correctly. (your business kept purpose), accept bg live bg, object error\" object\" edited moment 5010. benign catalog. cycle (5 later qbo/xero) updated succeed. persists across multiple cycles, escalate support else may going on. \"closed edited\" period locked containing closed (the month/quarter/year). refuses modify period. 6000 transaction\" detail; 3171. temporarily reopen (settings settings advanced close qbo; edit preferences closing date qbd), sync, re-close (without unlocking period) \"authentication failed\" \"authorization \"authenticationunsuccessful\" connection disconnected oauth token expired, revoked, integration unlinked. 3200. reconnect go add-ons, entry, disconnect connect again). resume syncing cycle. email notifications enabled control settings, likely got alert already. \"timeout only) computer respond fast enough, cancelled request. usually transient. first, confirm machine use is, just wait (2 minutes) try again, checks whether anyway previous retrying. repeated timeouts row, restart application. \"validation error(s) ...\" (xero rejected several reasons spelled colon. variants modification voided deleted. above. exceeds outstanding balance-mismatch case. 'xyz' longer matches re-select account. \"in order xero, default name 'sales' 'enable accounts' option switched required\" chart payments-enabled sales set place can via api. accounts. create named \"sales\" turn \"enable account\" option. save. (you'll reconcile affected surfaces informational only, auto-retried error.) dequeue, important. permanently marked \"not synced.\" dequeueing right (e.g., bookkeeper found hand). permanent (invoice purpose; it; etc.). decided particular temporary (\"stale object,\" timeout, etc.) authentication failure clears itself. understand contact support@billergenie.com dequeued, own. automatic rules auto-dequeues cases take (3120), deleted, point older 365 days cleanup 900 retires year-old rows. \"automatically dequeued due age\" make (status = synced). researching old ever pushed; final reason). auditing known outage related queues outbound covers line items (late fees, technology fees) existing invoices. workflow, data. voids flow separate sibling report. refund refunds back. pro tip weekly review non-empty end-of-month, almost certainly states vs 5-minute friday catches problems month-end reports. completed days, get alert. needing resolution sometimes deliberately holds instead sending usual settled applying ach overpay pushing leave unapplied credit sitting customer, send second paid\" email. top history, reason shown. captured hand-off paused, waits decide. to-do link straight panel, timeline withheld sits held choose options dismiss hand simply pushed. leaves panel. re-queue all. choosing reminder first. order. refused closed. bring change come re-queue. through, closes sides, disappears closed, voided, charged back, returned. refunded ach, finish settling rather re-queueing articles activity configure general (email notification)","categories":{"current":{"id":1368781,"name":"Reports \u0026 Dashboards","url":"/reports-and-reconciliation"}},"category_param":"reports-and-reconciliation"}},{"question":{"category_id":1368782,"account_id":12867,"created_at":"2023-05-15T19:13:44.000Z","tag_names":["biller genie","email domains"],"answer_sample":"A custom email domain lets Biller Genie send invoice emails from your domain (for","long_answer_sample":"A custom email domain lets Biller Genie send invoice emails from your domain (for example, billing@yourcompany.com) instead of the default Biller Genie envelope. Your customers see your business name in their inbox, and your emails are far more likely to land in the inbox instead of the spam folder. Setting this up takes about 15 to 30 minutes and r","language_id":1,"id":1956921,"last_published_date":"July 31st, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"custom email domain lets biller genie send invoice emails (for example, billing@yourcompany.com) instead default envelope. customers see business name inbox, far likely land inbox spam folder. setting takes 15 30 minutes requires editing records provider (the company registered — godaddy, cloudflare, wix, squarespace, bluehost, network solutions, etc.). walks add, built-in verification panel tells piece place. technical setup need developer never edited dns before, can feel intimidating. steps written non-technical users, rather handle yourself, article whoever manages (your web designer, person, provider's support team). add three short text take there. start yourcompany.com). free webmail addresses like gmail, yahoo, outlook.com used own. access domain. usually \"dns,\" \"dns records,\" \"zone editor,\" \"manage dns\" section provider. signed merchant portal admin user. willing wait. changes propagate sometimes 24 hours. three-step genie's wizard steps, order choose tell want from. validate ownership prove adding single txt record. set (spf dkim) two providers (gmail, outlook, etc.) authorized behalf. step attempt validation button. click times penalty re-checking. 1 portal, open add-ons marketplace install enter just www, http//. save. advances 2. 2 proves belongs asking small record owner add. copy value shown wizard. values specific look different examples below. new browser tab log management page. (if know are, instructions below.) settings type / host content ttl leave (or hour 3600 seconds asked) save back genie, validation. might work first try normal across internet, fails time, wait 5 again. still hours, troubleshooting 3 spf dkim security standards apple mail, use verify actually came says correctly biggest factor whether versus sends mailjet , outbound partner. mail behalf (sender policy framework) servers allowed wizard, value. will something v=spf1 includespf.mailjet.com go check (a root starts v=spf1) one yet @ (which means domain) genie. edit it. existing senders authorized. create second per spec, break authentication everyone. currently service (google workspace, microsoft 365, e-commerce platform, etc.), probably listing services. combine record's sure how, ask team. (domainkeys identified mail) adds cryptographic signature outgoing altered transit mailjet._domainkey.yourcompany.com long string letters numbers typically several hundred characters. entire block. provider, (often mailjet._domainkey auto-appends string) wrap quotes fine (older godaddy interfaces, solutions) automatically double around values. automatically, them. failing validation, wrapping manually last resort. managed exact navigation depends direct links major documentation appear \"records.\" allow propagate. cloudflare zone. \"proxy status\" (gray cloud) proxied verification. wix → advanced records. supports wix-managed domains. squarespace domains settings. squarespace-managed require connected dns. bluehost manage reseller accounts ticket solutions account hours solutions. listed offer admin. find it, contact domain's dns, got originally bought sender registrar. icann lookup understanding status dashboard complete, page shows rows ownership, spf, dkim. row indicator showing corresponding correctly. ok  green place found validated  red verified yet. right (give time propagate), missing. ran all. often saved, added wrong error exists match expects. typo, truncated, conflicting red, message indicator. exactly off. verifying re-checking re-check schedule. runs green later flip red made re-verify refresh status. common reasons someone changed removed without realizing migrated carried over. another marketing platform) overwrote merging outage applied system change. every case, fix correct drift, issues \"not found\" exist confirm saved show confirmation save; separate \"apply\" \"publish\" step. make multiple easy one. propagation instant. pass found, team live. \"error\" may allowed. includes includespf.mailjet.com. typos. mistakes missing prefix, suffix, extra space quote middle. (name = bare domain), subdomain. long. copied clipboard interactions truncate strings. name. auto-appended (some full mailjet._domainkey.yourcompany.com). asks value, in. doesn't, out. either way, opposite. landing dashboard. significantly reduces deliverability. give days. reputation builds time. hit 4 weeks. recipient's uses enterprise filter proofpoint mimecast, barracuda, recipient safelist sending platform. services stricter rules gmail outlook hold review regardless spf/dkim avoid spam-trigger words subject lines body. generic \"pay invoice\" tends deliver better \"urgent final notice.\" almost different. search help center \"add record\" canonical guide. all, hosts website. faqs yahoo no. control outlook.com, hotmail) let configuration 10 waits propagation, merchants fully within hour. affect regular (biller provider) continues normally \"only domain\" callout above. change address yes. form update reply-to stay comfortable reach everything need. team, support@biller-genie.com visit techsupport.billergenie.com additional resources. using related run example locations franchise accounts), shared account. copied, (\"from\") articles messenger delivery best practices allowlisting ips (ip-based filtering)","name":"Custom Email Domains in Biller Genie","votes":0,"is_published":true,"slug":"using-custom-email-domains-with-biller-genie","first_category":"Control Panel \u0026 Settings","categories_display_for_views":"Control Panel \u0026 Settings","parent_categories":[1368782],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/settings-and-account/using-custom-email-domains-with-biller-genie?from_search=237967015","host":"https://helpcenter.billergenie.com","body_txt":"custom email domain lets biller genie send invoice emails (for example, billing@yourcompany.com) instead default envelope. customers see business name inbox, far likely land inbox spam folder. setting takes 15 30 minutes requires editing records provider (the company registered — godaddy, cloudflare, wix, squarespace, bluehost, network solutions, etc.). walks add, built-in verification panel tells piece place. technical setup need developer never edited dns before, can feel intimidating. steps written non-technical users, rather handle yourself, article whoever manages (your web designer, person, provider's support team). add three short text take there. start yourcompany.com). free webmail addresses like gmail, yahoo, outlook.com used own. access domain. usually \"dns,\" \"dns records,\" \"zone editor,\" \"manage dns\" section provider. signed merchant portal admin user. willing wait. changes propagate sometimes 24 hours. three-step genie's wizard steps, order choose tell want from. validate ownership prove adding single txt record. set (spf dkim) two providers (gmail, outlook, etc.) authorized behalf. step attempt validation button. click times penalty re-checking. 1 portal, open add-ons marketplace install enter just www, http//. save. advances 2. 2 proves belongs asking small record owner add. copy value shown wizard. values specific look different examples below. new browser tab log management page. (if know are, instructions below.) settings type / host content ttl leave (or hour 3600 seconds asked) save back genie, validation. might work first try normal across internet, fails time, wait 5 again. still hours, troubleshooting 3 spf dkim security standards apple mail, use verify actually came says correctly biggest factor whether versus sends mailjet , outbound partner. mail behalf (sender policy framework) servers allowed wizard, value. will something v=spf1 includespf.mailjet.com go check (a root starts v=spf1) one yet @ (which means domain) genie. edit it. existing senders authorized. create second per spec, break authentication everyone. currently service (google workspace, microsoft 365, e-commerce platform, etc.), probably listing services. combine record's sure how, ask team. (domainkeys identified mail) adds cryptographic signature outgoing altered transit mailjet._domainkey.yourcompany.com long string letters numbers typically several hundred characters. entire block. provider, (often mailjet._domainkey auto-appends string) wrap quotes fine (older godaddy interfaces, solutions) automatically double around values. automatically, them. failing validation, wrapping manually last resort. managed exact navigation depends direct links major documentation appear \"records.\" allow propagate. cloudflare zone. \"proxy status\" (gray cloud) proxied verification. wix → advanced records. supports wix-managed domains. squarespace domains settings. squarespace-managed require connected dns. bluehost manage reseller accounts ticket solutions account hours solutions. listed offer admin. find it, contact domain's dns, got originally bought sender registrar. icann lookup understanding status dashboard complete, page shows rows ownership, spf, dkim. row indicator showing corresponding correctly. ok  green place found validated  red verified yet. right (give time propagate), missing. ran all. often saved, added wrong error exists match expects. typo, truncated, conflicting red, message indicator. exactly off. verifying re-checking re-check schedule. runs green later flip red made re-verify refresh status. common reasons someone changed removed without realizing migrated carried over. another marketing platform) overwrote merging outage applied system change. every case, fix correct drift, issues \"not found\" exist confirm saved show confirmation save; separate \"apply\" \"publish\" step. make multiple easy one. propagation instant. pass found, team live. \"error\" may allowed. includes includespf.mailjet.com. typos. mistakes missing prefix, suffix, extra space quote middle. (name = bare domain), subdomain. long. copied clipboard interactions truncate strings. name. auto-appended (some full mailjet._domainkey.yourcompany.com). asks value, in. doesn't, out. either way, opposite. landing dashboard. significantly reduces deliverability. give days. reputation builds time. hit 4 weeks. recipient's uses enterprise filter proofpoint mimecast, barracuda, recipient safelist sending platform. services stricter rules gmail outlook hold review regardless spf/dkim avoid spam-trigger words subject lines body. generic \"pay invoice\" tends deliver better \"urgent final notice.\" almost different. search help center \"add record\" canonical guide. all, hosts website. faqs yahoo no. control outlook.com, hotmail) let configuration 10 waits propagation, merchants fully within hour. affect regular (biller provider) continues normally \"only domain\" callout above. change address yes. form update reply-to stay comfortable reach everything need. team, support@biller-genie.com visit techsupport.billergenie.com additional resources. using related run example locations franchise accounts), shared account. copied, (\"from\") articles messenger delivery best practices allowlisting ips (ip-based filtering)","categories":{"current":{"id":1368782,"name":"Control Panel \u0026 Settings","url":"/settings-and-account"}},"category_param":"settings-and-account"}},{"question":{"category_id":323115,"account_id":12867,"created_at":"2023-05-16T13:11:26.000Z","tag_names":["apply payment to invoice","invoice payment guardrails","attach transaction","detach transaction","deposit before invoice","standalone transaction attach","virtual terminal deposit","payment page deposit","manually attach payment","reassign payment biller genie","attach customer mismatch","when not to use attach detach","sync queue diagnose"],"answer_sample":"Biller Genie has Attach and Detach actions on every transaction. They let you man","long_answer_sample":"Biller Genie has Attach and Detach actions on every transaction. They let you manually associate a one-time payment with an invoice, or disassociate one. Both are last-resort tools. The accounting-software sync is the right place to fix invoice/payment mismatches in almost every case — this article exists for the small number of situations where dir","language_id":1,"id":1957669,"last_published_date":"August 10th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"biller genie attach detach actions every transaction. let manually associate one-time payment invoice, disassociate one. last-resort tools. accounting-software sync right place fix invoice/payment mismatches almost case — article exists small number situations direct attach/detach genuinely move, steer away isn't. use sparingly. manual bypass normal flow can leave accounting software disagreeing paid. reaching either action, read section instead. using want paid invoice without first running software, better path take deposit apply later see \"the attach\" below. deposit, cleanest attaching transaction deposit-then-invoice workflow collect customer (a retainer, upfront amount) corresponding exists. records standalone later, work done generated sitting unattached action link two. initial virtual terminal process directly genie's in-person phone-taken payment. hosted page send capture requiring invoice. produces genie. eventually shows (synced created manually), open click came showing open, always attach. check stuck queue error resolve will correctly own. pending status waiting ach/check settlement wait it'll automatically funded. applied different help source-of-truth qbo/xero wrong association. fallback diagnosis confirms never auto-match enqueued narrow limited one legitimate scenario need perform currently associated another record, intend record resulting entry manually. example refund blocked still attached partially payment, refund, adjustment systems reflect state. now-deleted free handle situation outside sync. just \"this invoice,\" (delete propagate). detach-then-re-attach inside creates window two disagree, may reconcile cleanly. step 1. go reports \u0026gt; transactions search id. 2. found, offers option it. 3. pick confirm select correct drop-down list validates amount (it must less equal balance unless partial payments allowed exactly balance) enqueues push back via queue. flips now unattached, reverts invoice's history. remember undo pushed software. reversal qbo/xero/qbd. guardrails enforces merchant account. validation exceed remaining (biller subtracts un-funded checking). funded-only non-ach funded attached. ach pending; rejected voided blocked. customer-match enforce transaction's matches customer. technically a's b's careful feature, missing guardrail. bulk pay restriction part group detached individually. plan tied separate handling accept attach/detach. related articles marked history outbound timeline activity","name":"Attaching and Detaching Transactions","votes":0,"is_published":true,"slug":"attach-invoice-to-transaction","first_category":"Invoices \u0026 Items","categories_display_for_views":"Invoices \u0026 Items","parent_categories":[323115],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/invoices/attach-invoice-to-transaction?from_search=237967015","host":"https://helpcenter.billergenie.com","body_txt":"biller genie attach detach actions every transaction. let manually associate one-time payment invoice, disassociate one. last-resort tools. accounting-software sync right place fix invoice/payment mismatches almost case — article exists small number situations direct attach/detach genuinely move, steer away isn't. use sparingly. manual bypass normal flow can leave accounting software disagreeing paid. reaching either action, read section instead. using want paid invoice without first running software, better path take deposit apply later see \"the attach\" below. deposit, cleanest attaching transaction deposit-then-invoice workflow collect customer (a retainer, upfront amount) corresponding exists. records standalone later, work done generated sitting unattached action link two. initial virtual terminal process directly genie's in-person phone-taken payment. hosted page send capture requiring invoice. produces genie. eventually shows (synced created manually), open click came showing open, always attach. check stuck queue error resolve will correctly own. pending status waiting ach/check settlement wait it'll automatically funded. applied different help source-of-truth qbo/xero wrong association. fallback diagnosis confirms never auto-match enqueued narrow limited one legitimate scenario need perform currently associated another record, intend record resulting entry manually. example refund blocked still attached partially payment, refund, adjustment systems reflect state. now-deleted free handle situation outside sync. just \"this invoice,\" (delete propagate). detach-then-re-attach inside creates window two disagree, may reconcile cleanly. step 1. go reports \u0026gt; transactions search id. 2. found, offers option it. 3. pick confirm select correct drop-down list validates amount (it must less equal balance unless partial payments allowed exactly balance) enqueues push back via queue. flips now unattached, reverts invoice's history. remember undo pushed software. reversal qbo/xero/qbd. guardrails enforces merchant account. validation exceed remaining (biller subtracts un-funded checking). funded-only non-ach funded attached. ach pending; rejected voided blocked. customer-match enforce transaction's matches customer. technically a's b's careful feature, missing guardrail. bulk pay restriction part group detached individually. plan tied separate handling accept attach/detach. related articles marked history outbound timeline activity","categories":{"current":{"id":323115,"name":"Invoices \u0026 Items","url":"/invoices"}},"category_param":"invoices"}},{"question":{"category_id":323115,"account_id":12867,"created_at":"2023-10-20T19:29:30.000Z","tag_names":["bulk import invoices","csv invoice import","import invoice playbook","invoice import","invoice import tool","invoice migration","invoice template csv","item id required invoice import","load historical invoices"],"answer_sample":"Before you start: You can import a maximum of 1,000 rows per spreadsheet. Invoice","long_answer_sample":"Before you start: You can import a maximum of 1,000 rows per spreadsheet. Invoices must be associated with customers that already exist in Biller Genie. You can import invoices with single or multiple line items. You can’t add discounts, credit memos, or negative amounts in general. Important: Invoice numbers can be duplicated if they already exist ","language_id":1,"id":2247806,"last_published_date":"August 6th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/JT?bg=f1ba57\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/fc4f4b69f7e4a4303f236ed2e8c96854.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Juan Tobon","indexable_body":"start can import maximum 1,000 rows per spreadsheet. invoices must associated customers exist biller genie. single multiple line items. can’t add discounts, credit memos, negative amounts general. important invoice numbers duplicated genie, double-check exist.    prepare spreadsheet create download sample file found tool. get file, go to “invoices” and click “import invoices”. click the click to download template. double-check.csv format following columns customerid (see find customer id) invoiceno invoicedate duedate taxrate itemname itemdescription itemrate itemquantity itemamount taxable (y n) items item row various matched invoice, values match exactly id number date  due date item, quantity 1, put total manually ( spread sheet will multiplication you) new products services(items), sure genie importing. services (items) added import, “sales” used name description.  verify csv importing invoices, review information make everything looks correct. mistakes, lengthy process correct remove imported invoices. step 1 open saved check accuracy. 2 column titles 3 fill missing information, mistakes. ensure required fields data prevent skipped. 4 exceed 1000-row limit. does, split files. sign step2 to invoices and click import invoices in upper right. click choose file to upload computer. choose select open. click upload file. 5 last-chance warning dialog box pop up. proceed. 6 results displaying outcome import.  successfully and/or skipped listed. corresponding +1 skip reason.  7 ok. 8 now view inside needed updates. 9  repeat steps – imports needed. field descriptions restrictions notes yes correspond exists (how special characters asa exist\" \"–\" allowed.if once. mm/dd/yyyy tax rate left blank, 0.00 used.-numerical only.-the related greater zero, taxed regardless taxability. exactly.-if used, default.-if default. description used.- blank -numerical only.-item different change default rate. numerical only. amount only. -this charge (item x quantity)  -do include tax. y (taxable) used.-if status n value taxed. link imported.  log merchant portal. 'customers' side menu. first list. once, record drop-down bottom screen select “all”. search using top list exported clicking “export csv” button right corner. ","name":"Importing Invoices to Biller Genie","votes":0,"is_published":true,"slug":"invoiceimporttool","first_category":"Invoices \u0026 Items","categories_display_for_views":"Invoices \u0026 Items","parent_categories":[323115],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/invoices/invoiceimporttool?from_search=237967015","host":"https://helpcenter.billergenie.com","body_txt":"start can import maximum 1,000 rows per spreadsheet. invoices must associated customers exist biller genie. single multiple line items. can’t add discounts, credit memos, negative amounts general. important invoice numbers duplicated genie, double-check exist.    prepare spreadsheet create download sample file found tool. get file, go to “invoices” and click “import invoices”. click the click to download template. double-check.csv format following columns customerid (see find customer id) invoiceno invoicedate duedate taxrate itemname itemdescription itemrate itemquantity itemamount taxable (y n) items item row various matched invoice, values match exactly id number date  due date item, quantity 1, put total manually ( spread sheet will multiplication you) new products services(items), sure genie importing. services (items) added import, “sales” used name description.  verify csv importing invoices, review information make everything looks correct. mistakes, lengthy process correct remove imported invoices. step 1 open saved check accuracy. 2 column titles 3 fill missing information, mistakes. ensure required fields data prevent skipped. 4 exceed 1000-row limit. does, split files. sign step2 to invoices and click import invoices in upper right. click choose file to upload computer. choose select open. click upload file. 5 last-chance warning dialog box pop up. proceed. 6 results displaying outcome import.  successfully and/or skipped listed. corresponding +1 skip reason.  7 ok. 8 now view inside needed updates. 9  repeat steps – imports needed. field descriptions restrictions notes yes correspond exists (how special characters asa exist\" \"–\" allowed.if once. mm/dd/yyyy tax rate left blank, 0.00 used.-numerical only.-the related greater zero, taxed regardless taxability. exactly.-if used, default.-if default. description used.- blank -numerical only.-item different change default rate. numerical only. amount only. -this charge (item x quantity)  -do include tax. y (taxable) used.-if status n value taxed. link imported.  log merchant portal. 'customers' side menu. first list. once, record drop-down bottom screen select “all”. search using top list exported clicking “export csv” button right corner. ","categories":{"current":{"id":323115,"name":"Invoices \u0026 Items","url":"/invoices"}},"category_param":"invoices"}}]