[{"question":{"category_id":1368778,"account_id":12867,"created_at":"2026-10-23T16:20:36.953Z","tag_names":["sync completed successfully with warnings","sync completed with warnings","quickbooks sync completed with warnings","qbd sync warnings","last sync result","qbd to-do","magiccarpet sync warning","some items may not have synced","qbd items not syncing","gratuity item quickbooks desktop"],"answer_sample":"Most QuickBooks Desktop syncs end with Sync ended successfully. Sometimes a sync ","long_answer_sample":"Most QuickBooks Desktop syncs end with Sync ended successfully. Sometimes a sync finishes, but one or more of its steps has a problem. When that happens, Biller Genie now tells you, so you know some items may not have reached QuickBooks yet. This article explains what the message means, where you see it, why it happens and what to do. The three ways","language_id":1,"id":3998462,"last_published_date":"October 23rd, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"quickbooks desktop syncs end sync ended successfully. sometimes finishes, one steps problem. happens, biller genie now tells you, know items may reached yet. article explains message means, see it, happens do. three ways can successfully everything quickbooks. completed warnings finished, next tries again. error finish. last result shows error. magiccarpet troubleshooting . result, status panel add-ons \u0026gt; \"sync warnings\". latest genie, panel, ends warnings. synced quickbooks.\" info icon top portal \"last dashboard todo messages to-do titled \"quickbooks warnings\" reads \"your synced. please review contact support persists.\" mean connection broken. date still updates, scheduled runs time. get to-do, per sync. later warnings, reuses instead adding new ones. email. alert. counts successful, trigger successful notification common causes item account uses deleted, renamed made inactive, restore it. include accounts tips, late fees, technology surcharges, refunds, returned payments third-party transactions. rejected customer, fee payment tried add update. check accounts, undeposited funds or, use automatic batch reconciliation, settlement accounts. chargeback ach entry posted. stop early several tries. rest catches worry single warning. missed two kinds retrying fees 7 days, entries 30 days. warning keeps coming back, subscriber success nothing left run another make sure open single-user mode pop-up windows, click add-on page. look specifics. messages, history outbound queue anything names fee. undo recent changes recently inactive created, comes back row, payment, tip missing email subscribersuccess@billergenie.com time goes away clears finishes dismiss again, back. related articles page settings reliability fail fix best practices syncing understanding main","name":"What \"Sync completed successfully with warnings\" Means in QuickBooks Desktop","votes":0,"is_published":true,"slug":"qbd-sync-completed-with-warnings","first_category":"Accounting Software","categories_display_for_views":"Accounting Software","parent_categories":[1368778],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/accounting-software/qbd-sync-completed-with-warnings?from_search=243103513","host":"https://helpcenter.billergenie.com","body_txt":"quickbooks desktop syncs end sync ended successfully. sometimes finishes, one steps problem. happens, biller genie now tells you, know items may reached yet. article explains message means, see it, happens do. three ways can successfully everything quickbooks. completed warnings finished, next tries again. error finish. last result shows error. magiccarpet troubleshooting . result, status panel add-ons \u0026gt; \"sync warnings\". latest genie, panel, ends warnings. synced quickbooks.\" info icon top portal \"last dashboard todo messages to-do titled \"quickbooks warnings\" reads \"your synced. please review contact support persists.\" mean connection broken. date still updates, scheduled runs time. get to-do, per sync. later warnings, reuses instead adding new ones. email. alert. counts successful, trigger successful notification common causes item account uses deleted, renamed made inactive, restore it. include accounts tips, late fees, technology surcharges, refunds, returned payments third-party transactions. rejected customer, fee payment tried add update. check accounts, undeposited funds or, use automatic batch reconciliation, settlement accounts. chargeback ach entry posted. stop early several tries. rest catches worry single warning. missed two kinds retrying fees 7 days, entries 30 days. warning keeps coming back, subscriber success nothing left run another make sure open single-user mode pop-up windows, click add-on page. look specifics. messages, history outbound queue anything names fee. undo recent changes recently inactive created, comes back row, payment, tip missing email subscribersuccess@billergenie.com time goes away clears finishes dismiss again, back. related articles page settings reliability fail fix best practices syncing understanding main","categories":{"current":{"id":1368778,"name":"Accounting Software","url":"/accounting-software"}},"category_param":"accounting-software"}},{"question":{"category_id":1368778,"account_id":12867,"created_at":"2026-09-23T07:53:31.972Z","tag_names":["tip sales receipt","gratuity sales receipt","bg tip income","bg tips payable","tip refund","refund tip","void tip","partial refund tip","tip chargeback","tip accounting","gratuity item quickbooks","gratuity taxable","tip tax","tips quickbooks desktop","tips quickbooks online","tip receipt number","tips 1099-k","tips xero"],"answer_sample":"Tips collected through the Tips add-on are booked separately from your invoice re","long_answer_sample":"Tips collected through the Tips add-on are booked separately from your invoice revenue and reversed with the payment when you refund or void, unless you choose to refund only the invoice or only the tip. This article explains where the money lands in QuickBooks Online, QuickBooks Desktop or a Biller Genie only account, how to keep the tax treatment ","language_id":1,"id":3952608,"last_published_date":"October 14th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"tips collected add-on booked separately invoice revenue reversed payment refund void, unless choose tip. article explains money lands quickbooks online, desktop biller genie account, keep tax treatment clean, happens refunds, voids, chargebacks returned bank payments. gratuity item tip account turn enable tipping connected, creates records exist record online accounting software receipt gratuity, service item, non-taxable charge code non items page, created first tipped bg income (income) applicable owed staff payable (other current liability) can use yes. pick existing reaches quickbooks, remap row mapping tab. map change liability later repoints without rewriting past transactions. no. choice locks created. (recommended) revenue. books clear day collected. (liability) pass staff. every raises balance, balance falls pay payroll outside genie. clearing job. never distributes tips. invoices synced syncs usual. one-line sales posted account. added line invoice. see creating receipts work assigns number. sync completes, shows italic placeholder; afterwards # number transaction, transaction details. details show \"this associated receipt(s)\" link receipt. several paid together, one carries whole linked payment. deactivate reactivates next booking. create directly genie, behind them, get tip, covers it, still closes zero. payments charged settles, usually days later. \"a $x.xx will settles.\" settles adds leave rate page 0. make taxable splits totals customer $10.00 8% $9.26 plus $0.74 tax. cents. avoids both. refunds voids default follows path technology fee returns share left, fee, open transactions invoice, click refund. enter custom amount. elements refund, tick want total + (just fee) amount fee. (or label) box left. confirm boxes ticked (the default) works split across proportion. part stays paid. always ticked. fully refunded, window opens alone. full screen choice. everything card payments, time bulk. bulk applies gateway allows partial refunds; otherwise reads ach supports refunds.\" paypal void tip-only subtotal $0.00, total. reversed. deletes it. remaining comes back. (online) credit memo check (desktop) covering gratuity. stays. amount, refunded proportion add lines lines, lines. you. come only. back, share; sits above, per portion entered. checkbox \"treat entered net amount\" top typed changes read, parts lists row. start page. chargeback reverses included, journal entry. figure. lose rebill, new original only, settlement treated way reopened asks owed, books. reports exports export includes columns. on-screen grid / column separate column. link. payment, count processed volume gross 1099-k processor issues, whichever post to. xero offered merchants. installed connecting xero, collecting tips; recorded yourself. using related articles glance setting sees adding checkout reconciling fees vs (full partial) recording handling rejects funding, statements,","name":"How Tips Sync to QuickBooks and How Refunds Work","votes":0,"is_published":true,"slug":"how-tips-sync-to-quickbooks-and-how-refunds-work","first_category":"Accounting Software","categories_display_for_views":"Accounting Software","parent_categories":[1368778],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/accounting-software/how-tips-sync-to-quickbooks-and-how-refunds-work?from_search=243103513","host":"https://helpcenter.billergenie.com","body_txt":"tips collected add-on booked separately invoice revenue reversed payment refund void, unless choose tip. article explains money lands quickbooks online, desktop biller genie account, keep tax treatment clean, happens refunds, voids, chargebacks returned bank payments. gratuity item tip account turn enable tipping connected, creates records exist record online accounting software receipt gratuity, service item, non-taxable charge code non items page, created first tipped bg income (income) applicable owed staff payable (other current liability) can use yes. pick existing reaches quickbooks, remap row mapping tab. map change liability later repoints without rewriting past transactions. no. choice locks created. (recommended) revenue. books clear day collected. (liability) pass staff. every raises balance, balance falls pay payroll outside genie. clearing job. never distributes tips. invoices synced syncs usual. one-line sales posted account. added line invoice. see creating receipts work assigns number. sync completes, shows italic placeholder; afterwards # number transaction, transaction details. details show \"this associated receipt(s)\" link receipt. several paid together, one carries whole linked payment. deactivate reactivates next booking. create directly genie, behind them, get tip, covers it, still closes zero. payments charged settles, usually days later. \"a $x.xx will settles.\" settles adds leave rate page 0. make taxable splits totals customer $10.00 8% $9.26 plus $0.74 tax. cents. avoids both. refunds voids default follows path technology fee returns share left, fee, open transactions invoice, click refund. enter custom amount. elements refund, tick want total + (just fee) amount fee. (or label) box left. confirm boxes ticked (the default) works split across proportion. part stays paid. always ticked. fully refunded, window opens alone. full screen choice. everything card payments, time bulk. bulk applies gateway allows partial refunds; otherwise reads ach supports refunds.\" paypal void tip-only subtotal $0.00, total. reversed. deletes it. remaining comes back. (online) credit memo check (desktop) covering gratuity. stays. amount, refunded proportion add lines lines, lines. you. come only. back, share; sits above, per portion entered. checkbox \"treat entered net amount\" top typed changes read, parts lists row. start page. chargeback reverses included, journal entry. figure. lose rebill, new original only, settlement treated way reopened asks owed, books. reports exports export includes columns. on-screen grid / column separate column. link. payment, count processed volume gross 1099-k processor issues, whichever post to. xero offered merchants. installed connecting xero, collecting tips; recorded yourself. using related articles glance setting sees adding checkout reconciling fees vs (full partial) recording handling rejects funding, statements,","categories":{"current":{"id":1368778,"name":"Accounting Software","url":"/accounting-software"}},"category_param":"accounting-software"}},{"question":{"category_id":1368784,"account_id":12867,"created_at":"2026-09-23T07:53:30.091Z","tag_names":["set up tips","tips settings","enable tipping","allow tips","tip presets","maximum tip","tip cap","custom tip amount","apply technology fee to tips","post tips to","tip income","tips payable","gratuity item","tip label","customer defaults allow tips","install tips add-on"],"answer_sample":"This article walks through installing the Tips add-on, choosing your settings and","long_answer_sample":"This article walks through installing the Tips add-on, choosing your settings and letting your customers tip. For what Tips is and who can use it, start with Tips at a Glance. Before you begin You are on the Premium plan, or on a Premium trial.\nIf you use QuickBooks Online or QuickBooks Desktop, your sync is connected and healthy. Biller Genie creat","language_id":1,"id":3952606,"last_published_date":"October 23rd, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"article walks installing tips add-on, choosing settings letting customers tip. can use it, start glance. begin premium plan, trial. quickbooks online desktop, sync connected healthy. biller genie creates gratuity item tip account turn tipping on. see connect desktop page settings. xero. available right install add-ons (see managing users genie). business address record outside illinois. turned illinois businesses now glance). step 1 add-on merchant portal, click marketplace. narrow results tools category, find tile. open tile continue. appears sidebar. changes nothing yet. stays next step. 2 choose \u0026gt; tips. two cards, suggested amounts. every setting explained below. save done. amounts cards. default enable turns customers. turning exist post income (recommended) revenue. payable (liability) hold owed staff. records owe paying clearing balance done payroll accounting software; never distributes existing \"use default\" posts choice above, creating one accounts instead, follows account's type. only, shown reaches quickbooks. label read only. name pay. rename software remap mapping tab. software, items first tipped payment. apply technology fee surcharge. on, rate applies (the times tip, compounding). gateways surcharge applied full charged amount, including gratuity, shows changed. dual pricing merchants card price, added fees account. tax item. used split collected receipt still totals customer paid. strongly recommend leaving non-taxable, case leave 0. 0 type percentage (%) fixed amount ($). surcharge, percentages calculated invoice fee. pricing, price sees, includes exactly set. switch numbers preset slots stay typed, 10, 15 20 become $10, $15 $20. presets (three slots) buttons see. slot blank skip it. must greater zero, support decimal places, exceed 100%. 15, maximum percent payment caps amount. = cap. cap hidden customer, typed rejected. (no cap) allow custom off, keep non-taxable adds make taxable quickbooks, splits paid, later refund books cents. 3 let everyone once, type, time. wins default. control panel defaults global type). set want. update have, pick bulk dropdown value types. exception, save. new inherit row general tab, selected. greyed controls disabled installed off. first. 4 check connected, service named bg payable, depending choice. integration will tab matching item-linked accounts. \"your reached yet\", wait sync. offered exists create item, finishes warnings get \"quickbooks completed warnings\" to-do dashboard. happens contact subscriber success. change later. repoints without rewriting past transactions. liability locks created. decide want different label. renaming show \"service award\" instead \"gratuity\", (or map tab). receipts issued with. stop offering keeping setting. uninstalling same; customer's flag kept, reinstalling picks left books. related articles glance sees adding checkout refunds work","name":"Setting Up Tips","votes":0,"is_published":true,"slug":"setting-up-tips","first_category":"Features \u0026 Addons","categories_display_for_views":"Features \u0026 Addons","parent_categories":[1368784],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/features-and-addons/setting-up-tips?from_search=243103513","host":"https://helpcenter.billergenie.com","body_txt":"article walks installing tips add-on, choosing settings letting customers tip. can use it, start glance. begin premium plan, trial. quickbooks online desktop, sync connected healthy. biller genie creates gratuity item tip account turn tipping on. see connect desktop page settings. xero. available right install add-ons (see managing users genie). business address record outside illinois. turned illinois businesses now glance). step 1 add-on merchant portal, click marketplace. narrow results tools category, find tile. open tile continue. appears sidebar. changes nothing yet. stays next step. 2 choose \u0026gt; tips. two cards, suggested amounts. every setting explained below. save done. amounts cards. default enable turns customers. turning exist post income (recommended) revenue. payable (liability) hold owed staff. records owe paying clearing balance done payroll accounting software; never distributes existing \"use default\" posts choice above, creating one accounts instead, follows account's type. only, shown reaches quickbooks. label read only. name pay. rename software remap mapping tab. software, items first tipped payment. apply technology fee surcharge. on, rate applies (the times tip, compounding). gateways surcharge applied full charged amount, including gratuity, shows changed. dual pricing merchants card price, added fees account. tax item. used split collected receipt still totals customer paid. strongly recommend leaving non-taxable, case leave 0. 0 type percentage (%) fixed amount ($). surcharge, percentages calculated invoice fee. pricing, price sees, includes exactly set. switch numbers preset slots stay typed, 10, 15 20 become $10, $15 $20. presets (three slots) buttons see. slot blank skip it. must greater zero, support decimal places, exceed 100%. 15, maximum percent payment caps amount. = cap. cap hidden customer, typed rejected. (no cap) allow custom off, keep non-taxable adds make taxable quickbooks, splits paid, later refund books cents. 3 let everyone once, type, time. wins default. control panel defaults global type). set want. update have, pick bulk dropdown value types. exception, save. new inherit row general tab, selected. greyed controls disabled installed off. first. 4 check connected, service named bg payable, depending choice. integration will tab matching item-linked accounts. \"your reached yet\", wait sync. offered exists create item, finishes warnings get \"quickbooks completed warnings\" to-do dashboard. happens contact subscriber success. change later. repoints without rewriting past transactions. liability locks created. decide want different label. renaming show \"service award\" instead \"gratuity\", (or map tab). receipts issued with. stop offering keeping setting. uninstalling same; customer's flag kept, reinstalling picks left books. related articles glance sees adding checkout refunds work","categories":{"current":{"id":1368784,"name":"Features \u0026 Addons","url":"/features-and-addons"}},"category_param":"features-and-addons"}},{"question":{"category_id":1368784,"account_id":12867,"created_at":"2026-09-23T07:53:28.580Z","tag_names":["tips","tipping","gratuity","add a tip","tip at checkout","accept tips","tips add-on","tip presets","gratuity invoice payment","premium add-on","tips marketplace","tips xero","tip income","tips payable","optional gratuity","service award"],"answer_sample":"Tips lets your customers add an optional gratuity when they pay an invoice in the","long_answer_sample":"Tips lets your customers add an optional gratuity when they pay an invoice in the Customer Portal by card or bank account. You choose the suggested amounts, the cap and where the money posts in your books. Biller Genie charges the tip in the same transaction as the payment, records it on its own Sales Receipt in QuickBooks, and reverses it automatic","language_id":1,"id":3952605,"last_published_date":"October 14th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"tips lets customers add optional gratuity pay invoice customer portal card bank account. choose suggested amounts, cap money posts books. biller genie charges tip transaction payment, records sales receipt quickbooks, reverses automatically refund void payment. part premium plan extra cost. install add-ons marketplace merchant portal. tile tools. installed carry green badge. amounts. three presets, percentages payment fixed dollar can type amount allow it. cap. limit percentage accidental zero never goes through. label. see name item. defaults \"gratuity\" rename clean post income liability account mixed revenue. sync quickbooks refunds work. automatic reversals. comes back it, proportion. tip. always optional. preset pre-selected without tipping. use requirement detail premium. merchants trial too. accounting software online, desktop, software. available xero. methods (ach) payments make portal, links statements. permissions users marketplace; add-on configuration right change settings. managing genie. technology fees works alongside surcharging dual pricing. whether fee applies business location every state, dc puerto rico except illinois. turned businesses located illinois now; question below. switches, sees prompt true marketplace. enable tipping \u0026gt; tips. customer. existing turn on, either one time everyone defaults. nobody yet common reason third switch. turning alone shows nobody. open control panel defaults, set \"set value customers\". full walkthrough setting block page, statement links, home alike. adding checkout screen. offered auto-pay installments. makes themselves. paypal, venmo later. paypal offers entry. apple checkout. page (see pay, google digital wallets genie). key hidden xero merchants, using frequently asked questions passed law, interchange prohibition act, changes processing apply tax. start date pushed july 1, 2027, courts still deciding enforced. settled, stays whose address record illinois, switch reads \"tipping state.\" watching case will update article anything changes. cost no. included plan. require default voluntary. nothing pre-selected, alone. taxed adds tax keep item non-taxable quickbooks. customer's behalf today. collected count toward processed volume yes. gross processor reports 1099-k. paying staff reporting wages stay payroll provider. happens refunded proportion refund, returns whole enter custom amount, fee, tip-only keeps paid. related articles work global pricing glance","name":"Tips at a Glance","votes":0,"is_published":true,"slug":"tips-at-a-glance","first_category":"Features \u0026 Addons","categories_display_for_views":"Features \u0026 Addons","parent_categories":[1368784],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/features-and-addons/tips-at-a-glance?from_search=243103513","host":"https://helpcenter.billergenie.com","body_txt":"tips lets customers add optional gratuity pay invoice customer portal card bank account. choose suggested amounts, cap money posts books. biller genie charges tip transaction payment, records sales receipt quickbooks, reverses automatically refund void payment. part premium plan extra cost. install add-ons marketplace merchant portal. tile tools. installed carry green badge. amounts. three presets, percentages payment fixed dollar can type amount allow it. cap. limit percentage accidental zero never goes through. label. see name item. defaults \"gratuity\" rename clean post income liability account mixed revenue. sync quickbooks refunds work. automatic reversals. comes back it, proportion. tip. always optional. preset pre-selected without tipping. use requirement detail premium. merchants trial too. accounting software online, desktop, software. available xero. methods (ach) payments make portal, links statements. permissions users marketplace; add-on configuration right change settings. managing genie. technology fees works alongside surcharging dual pricing. whether fee applies business location every state, dc puerto rico except illinois. turned businesses located illinois now; question below. switches, sees prompt true marketplace. enable tipping \u0026gt; tips. customer. existing turn on, either one time everyone defaults. nobody yet common reason third switch. turning alone shows nobody. open control panel defaults, set \"set value customers\". full walkthrough setting block page, statement links, home alike. adding checkout screen. offered auto-pay installments. makes themselves. paypal, venmo later. paypal offers entry. apple checkout. page (see pay, google digital wallets genie). key hidden xero merchants, using frequently asked questions passed law, interchange prohibition act, changes processing apply tax. start date pushed july 1, 2027, courts still deciding enforced. settled, stays whose address record illinois, switch reads \"tipping state.\" watching case will update article anything changes. cost no. included plan. require default voluntary. nothing pre-selected, alone. taxed adds tax keep item non-taxable quickbooks. customer's behalf today. collected count toward processed volume yes. gross processor reports 1099-k. paying staff reporting wages stay payroll provider. happens refunded proportion refund, returns whole enter custom amount, fee, tip-only keeps paid. related articles work global pricing glance","categories":{"current":{"id":1368784,"name":"Features \u0026 Addons","url":"/features-and-addons"}},"category_param":"features-and-addons"}}]