Installing Remote Deposit Capture (RDC)

This quick setup guide will walk you through the RDC and Mobile Check Capture setup process

Written by Ben Gwyn ()

Updated May 25th, 2026

Overview

Remote Deposit Capture (RDC) allows you to scan physical checks using a compatible check scanner and submit digital images for processing.

This article walks through installing and connecting RDC within Biller Genie.

Before You Begin

Before installing RDC, you must order the required check scanner.

Visit:

checkreader.billergenie.com

The RDC software requires a compatible MagTek check scanner.

How To Install RDC

Step 1

Navigate to:

Add-Ons Marketplace

Step 2

Select the Payments category
or
search for “RDC”.

Click the RDC tile.

Step 3

Click Install.

Step 4

Follow the on-screen instructions to complete the required setup steps.

These steps must be completed in order:

Download and install the check scanner drivers
Connect the MagTek check scanner to the computer
Download and install the Biller Genie Check Scanning Software

Step 5

Once installation is complete, a Connection Code will display inside the RDC Add-On.

Enter this code into the Check Scanning software to connect the device to your Biller Genie account.

Additional Users

If multiple users need access to upload check images, the same Connection Code can be used on multiple devices.

If Windows installed a default driver first

If you connected the MagTek check scanner to the computer before downloading the Biller Genie drivers, Windows may install its own driver to talk to the hardware. That driver will conflict with the Biller Genie one. To fix it:

Step 1. Disconnect the scanner

Unplug the MagTek check scanner from the computer.

Step 2. Uninstall the Windows driver

Open Windows Device Manager, find the entry Windows created for the scanner, and uninstall the driver.

Step 3. Reinstall using the Biller Genie installer

Re-run the Biller Genie Check Scanner installer from the RDC Add-on in the Biller Genie Portal (the same download path described in Step 4 above), then reconnect the scanner.

Still Having Trouble?

If RDC is not connecting or scanning properly, contact the Biller Genie support team at support@billergenie.com and include the following details:

Confirmation that drivers were installed
The model of your check scanner
The connection code (if available)
Any error messages displayed

Providing this information will help our support team assist you as efficiently as possible.