Rightworks is Intuit's preferred third-party host for QuickBooks Desktop in the cloud. If you access your QuickBooks Desktop company file through a hosted Windows desktop instead of a local machine, you're probably on Rightworks. This article walks through what you need to use Biller Genie's MagicCarpet sync application in a Rightworks environment — including the one plan requirement that catches most merchants off guard.
How Biller Genie connects to QuickBooks Desktop on Rightworks
Biller Genie syncs with QuickBooks Desktop through a small Windows application called MagicCarpet. On a self-hosted Windows machine you'd install MagicCarpet yourself. On Rightworks, you can't install applications directly — Rightworks does all third-party installs through their support team. You request MagicCarpet via Rightworks support chat, they install it on your hosted server, and then you link MagicCarpet to your Biller Genie account exactly the same way you would on any other Windows machine.
Rightworks Deluxe plan is required for MagicCarpet
Rightworks offers multiple Intuit hosting tiers. Only the Deluxe tier (sometimes called "Intuit Deluxe Cloud Access Hosting") allows third-party application installations like MagicCarpet. If you're on Core or any non-Deluxe tier, Rightworks will decline the install request until you upgrade. Before you start the support-chat process below, confirm you're on Deluxe — see "How to verify your Rightworks plan" further down.
Before you begin
- Confirm your Rightworks plan. Deluxe (Cloud Access Hosting) is required for MagicCarpet. See the "How to verify your Rightworks plan" section below.
- You must stay logged in to your Rightworks session for syncs to run. If you log out or your session times out, MagicCarpet pauses. Rightworks automatically logs you out after about two hours of inactivity — this is a Rightworks security policy, not a Biller Genie setting.
- QuickBooks Desktop must be open inside your Rightworks session with the company file you want to sync. MagicCarpet talks to the running QuickBooks Desktop process inside the hosted environment.
- QBDv3 is not supported on Rightworks. Biller Genie's legacy QBDv3 integration doesn't run inside Rightworks; MagicCarpet (the current QBDv4 integration) is the only option. If you're on QBDv3, reach out to subscribersuccess@billergenie.com about migrating.
How to verify your Rightworks plan
Two ways to check whether you're on the Deluxe tier:
- Sign in to your Intuit / Rightworks account at accounts.rightworks.com and look at the PACKAGE field on your account dashboard. The plan name will include "Deluxe" or "Cloud Access Hosting" if you're on the right tier.
- If you can't tell from the dashboard, call Intuit Sales at 800-4INTUIT (800-446-8848), have your Customer Account Number (CAN) ready, and ask them to confirm your current hosting plan.
Intuit offers multiple Deluxe sub-tiers (often labeled Silver, Gold, and Platinum). All of them allow third-party application installations — the level you pick determines other features like user counts and storage. Pick whichever sub-tier fits your business; any of them works for MagicCarpet. See Intuit's QuickBooks Desktop hosting overview for the current plan comparison.
Requesting MagicCarpet from Rightworks support
Once you've confirmed you're on Deluxe, follow these steps to get MagicCarpet installed on your Rightworks server:
- Sign in to accounts.rightworks.com.
- Open a support chat from the Rightworks dashboard.
- Once you're connected with a support agent, paste the following request:
Please install the MagicCarpet application from Biller Genie on my server. This is an approved external program that enables Biller Genie to sync with our QuickBooks file. Here is the installation URL: https://magiccarpet-updates.app.billergenie.com/current-version. Please ensure I have permission to run this application once installed. - The Rightworks agent will verify your plan eligibility (Deluxe) and then install MagicCarpet on your hosted server. This typically takes a few minutes.
- When the agent confirms the install is complete, sign in to your Rightworks session and look for the MagicCarpet icon in the Windows system tray. If you don't see it after a moment, restart your Rightworks session.
What if you're not on the Deluxe plan?
Rightworks support will decline the MagicCarpet install request — and they may follow up by email confirming why. Your options:
- Upgrade to Deluxe. Call Intuit Sales at 800-4INTUIT (800-446-8848), reference your Customer Account Number (CAN), and request an upgrade to "Intuit Deluxe Cloud Access Hosting." Pick any sub-tier (Silver, Gold, or Platinum). Once the upgrade is processed, return to Rightworks support chat and resubmit the MagicCarpet install request.
- Migrate to QuickBooks Online. If you'd rather not pay for the Deluxe tier, QuickBooks Online doesn't have any of these third-party-install restrictions — Biller Genie connects through Intuit's OAuth flow with no hosted-environment middleware. See How to Connect QuickBooks Online for the QBO setup.
- Migrate to a different hosting platform. If you don't want Deluxe and don't want QBO, a different QuickBooks Desktop hosting provider that allows third-party application installs would also work. Most non-Intuit-resold hosting providers don't have this restriction.
If you're unsure which path makes sense, reach out to subscribersuccess@billergenie.com or book a call at subscribersuccess.billergenie.com and your Subscriber Success contact can talk through the trade-offs with you.
After MagicCarpet is installed
Once MagicCarpet is on your Rightworks server, follow How to Connect MagicCarpet to QuickBooks Desktop to link it to your Biller Genie account. The connection process inside Rightworks is identical to a self-hosted Windows machine — copy the linking code from Biller Genie, paste it into the MagicCarpet app inside your Rightworks session, approve the Application Certificate in QuickBooks Desktop, and you're done.
Frequently asked questions
Will MagicCarpet keep syncing if I close my Rightworks session?
No. MagicCarpet runs inside your Rightworks session and depends on the session being active. When you sign out of Rightworks (or get logged out after about two hours of inactivity), MagicCarpet stops syncing until you sign back in. If you need always-on syncing, a non-hosted Windows workstation with MagicCarpet installed is a better fit.
Why can't I just install MagicCarpet myself in Rightworks?
Rightworks is a managed hosting environment — they control which applications get installed for security and stability reasons. Third-party app installs go through their support team regardless of the application. This is standard Rightworks policy, not specific to MagicCarpet.
I'm on the Deluxe plan but the agent still declined. What do I do?
Two checks: (1) confirm the plan name on your account includes "Deluxe" or "Cloud Access Hosting" — some merchants are on legacy plan names that read as Deluxe internally but display differently; the Rightworks agent can clarify. (2) Make sure you used the verbatim request language above, which signals to the agent that MagicCarpet is a known third-party integration. If the agent still declines, ask them to escalate to Tier 2 support and reference the Biller Genie integration by name.
Does Rightworks charge anything for installing MagicCarpet?
No additional fee for the install itself — it's included with the Deluxe plan. You pay Intuit/Rightworks for the hosting tier as usual; the third-party application install is a service that comes with that tier.
Can I use Biller Genie's payment processing without MagicCarpet?
Payment processing in Biller Genie's customer portal works independently of MagicCarpet — your customers can pay invoices even without the QBD sync running. What MagicCarpet provides is the automatic two-way sync of customers, invoices, payments, refunds, and voids between QuickBooks Desktop and Biller Genie. Without MagicCarpet, you'd have to reconcile that data manually.