By regularly referencing the Bounced Email Report, you can quickly identify and address invalid email addresses in your customer database. This proactive approach not only reduces delays in invoice delivery it also ensures that customers receive their payment reminders, which are proven to drive prompt payment.

Here are a few key benefits of utilizing bounced email reports:

Timely Payments: Resend invoices to valid addresses to minimize payment delays.
Improved Customer Relationships: Demonstrate reliability and professionalism by ensuring clear communication.
Cost Efficiency: Save time and resources by reducing follow-ups for undelivered invoices.

Step 1: Open the Report

In the Biller Genie portal, navigate to Reports > Bounced Emails

Step 2: Review the Errors

Within the report, you'll see records of any outgoing emails that failed. Error messages can vary, but will usually give a description of what failed, such as: “Invalid Email Address."

To review the email address, click the customer's ‘Display Name’

Step 3: Make Corrections

Within the customer record, click ‘Edit’ to make any necessary corrections to the email address.

Step 4: Send a Manual Email

Click the invoice number to navigate to the related invoice and manually send it to the customer, if necessary. Otherwise, any upcoming reminders, receipts, and other communications will send as scheduled, to the corrected email address.